Welcome to the Anime Crave Media Help Page! |
Here you can find helpful resources to all of your questions and problems dealing with Anime Crave media services. Look below for detailed instructions for many of your media queries. If you don't find the answer to your problem, please contact us by clicking here and we will help you resolve the problem. |
Topic Links: 2) Media Stops Before Completing 3) Media Will Not Play in FireFox/Chrome (Player does not appear) or media player is distorted 4) All I see is a green screen or video plays like a slide show (video lag). 5) Media buffers (loading slowly) or connection interrupted 6) How do I delete my Temporary Internet Files? 9) How to play Videos on Linux systems 10) How do I use the Video Player 11) How do I rate anime episodes, movies, and OVA's on AC? 12) How do I pick the track for anime music 13) How do I add/remove anime music to my favorites list? 14) How do I add a comment about an anime episode, movie, or OVA on AC? |
Before reading on, please remember to use this only if none of the video works on our site. If something isn't working always try to watch something else, if what you tested works, then please report the non working video below the video player. You can also contact us by clicking here. If nothing works on the site please read below. |
1.) You might need to change browser settings. How To Change It: Internet Explorer > Tools > Internet Options > Go Under "Browsing history" and click "Settings". Open up "Internet Explorer" go into "Tools". This should bring down a drop-down menu. On this menu select "Internet Options". A new window should now have already appeared. In this window, look under "Browsing history" and select "Settings". A new window should now appear. In it, you should have "Automatically" checked under "Check for newer versions of stored pages" and also increase the amount of disk space to use. (1024MB should be sufficient) Click "ok".
Once you have completed these steps, go under Temporary Internet files and click "Delete...". A pop-up should appear. In this new window, select "Delete all...".
Another pop-up should appear. Tick the box and select "Yes". Lastly, click "ok".
2.) You may also need to switch your browser, for example try internet explorer or Firefox (If the current player is giving you trouble, change it by clicking here). |
Firefox Notice: If your WMP plugin stopped to work after a firefox update, please visit this link. You may also have to Check extensions & remove Adobe DLM & any other extensions you may not need. If after then it still does not work, try to reinstall plugin. Chrome Notice: If your silverlight plugin stopped to work after a Chrome update, or if it doesn't work at all please visit this link.
http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx |
If you happen to see a green screen while streaming anime, you might want to consider getting another browser or reinstalling windows media player.
If the video plays like a slide show please do the following (This may
also help with the green screen issue):
- Right
click on your desktop and click properties. WARNING!!: Although this is not permanent (able to be changed back) this is disabling Direct Draw and Direct 3D, so you will not able to play any games while in this setting. So you can alternate the settings between your game play and your Animecraving :P Right click your desktop and go into your "Properties" and then go into "Settings" Click "Advanced" Select "Troubleshoot" Lower the Hardware Acceleration to the 3rd Notch. Click "OK" And your done.
Warning: This step may cause rough edges
around characters and objects in the video. If the problem still persists please contact us by clicking here. Sorry for any inconvenience. |
Sometimes because of your connection or perhaps it was a problem with the server at that time, media will load slowly. The best thing to do in those cases is to pause the episode for several minutes and letting it load. You can also open multiple tabs so you can load more then one episode at the same time. This tip does not currently work on the Silverlight player, you will have to try a lower quality video or switch to windows media player. (Live members have faster load time)
Now some of you are probably wondering what you should do if your internet is slower then usual or slow period. -If your internet is slow then you might want to call your ISP and upgrade to something else if you can afford it. Cable internet in our experience has always been far faster then DSL. If you can't afford an upgrade then all you can do is watch Low Quality media unless you don't mind waiting. You can always check your internet speed by going to http://speedtest.net/ (Be sure to select the server located in Manassas, Virginia. That location is closest to the AC servers.). If you get anything lower then the result below then you may encounter buffering: Download Speed: 3959 kbps (494.7KB/sec transfer rate) -If your internet is just slower then usual then you might want to try unplugging your router and/or modem. In a lot of cases it just needs to be reset. Sometimes you may just need to reboot you computer as it also might be a cause of slower speeds. If you are ever disconnected for even a second your connection to the media will be interrupted. When that happens you you will not have to wait for the entire episode to load, jut go to the point you were at. To do that all you have to do is move the seek bar to the point you stopped and the episode will load from there. If you have any questions or if nothing here helps, please contact us by clicking here. |
Open Internet Explorer > Tools > Internet Options > Delete > Delete Files > Yes. 1. Click the "Tools" option and select "Internet Options" from the drop-down list. 2. In the new window, click the "Delete..." button. 3. In the new window, click the "Delete files..." button in the Temporary Internet Files field. 4. Click "Yes" in the new window.
If you have any questions, please contact us by clicking here. |
If the page does not show up then it may mean there is an incorrect link.
If this is the case, please contact us by clicking here and we will look further into this problem. |
If the audio seems to be ahead of the video then its possible your connection isn't fast enough. The best thing to do is pause the video for several minutes and letting it load. You can also open multiple tabs so you can load more then one video at the same time. This tip does not currently work on the Silverlight player, you will have to try a lower quality video or switch to windows media player.
If you have any questions, please contact us by clicking here |
While Linux does not have ay official support for WMV videos, there are ways to get the videos to play on Linux systems.
Silveright: To play the videos using silverlight, please install MoonLight. Windows Media Player: Is a bit more complicated but thanks to a blog post from "Nigel Tufnel", you should be able to get it to play. Please follow these instructions: These instructions are meant for xubuntu systems & may not work on Fedora. Visit the Software Center and search for "totem." Click on "Videos." Scroll down to the list of "Optional add-ons". Select them all. Click on the "Install" button near the top when it's done updating. Note: There is an issue with the default gstreamer settings which causes repeated audio stuttering. It has an easy fix. Type the following in a command line terminal: gsettings set org.gnome.totem network-buffer-threshold 4.0 |
|
To View videos in full screen: If you have any questions, please contact us by clicking here. |
|
Enter the "Multimedia" section. Next select either the "Anime Episodes", "Movies", "Fansubs" or "Anime OVAs" section. After selecting the type of anime, select your desired anime title. When you have selected your title, look for the shadow star area. Select a rating from 1 to 5 by scrolling the cursor over the star icons. You should then see a message saying that your rating has been successfully submitted. After selecting your rating of the anime, "Your Rating" will be updated with the rating you have just given it. Note: You can change your rating at any time, simply hover over the stars and select the new rating. *This technique is similar if you want to rate Anime Episodes/Fansubs/OVA's/Movies individually.* If you have any questions, please contact us by clicking here. |
The anime music player is equipped with backward and forward arrows. Simply click the arrows to access the desired music file. The player's information bar will list what song is playing.
At present time, individual selection of music files is not available through the anime music section. However if you add your favorite tracks to your favorites list you will be able to select them through the favorites list. |
To add music to you favorites, you must first choose your desired song. Located to the right of the title of the song, there is an option "Add to Favorites". Click on this option and the song will be added to your favorites. Your favorite songs are played on your profile for you and others to hear once visiting your profile. To access the Anime Music section simply click on Anime Music under multimedia. To remove music from your favorites, scroll to the bottom of the list of song titles. There, you will see an area containg all of the titles in your favorites currently. To remove the title from your favorites, simply click the "Delete" option and the title will be removed from your favorites. |
|
Enter the "Multimedia" section. Next select either the "Anime Episodes", "Movies", or "Anime OVAs" section. After selecting the type of anime, select your desired anime title. On the same page where it asks you to select you the quality which you prefer, look near to the bottom of the page and you will notice an area which allows you to rate you desired anime. Type your desired title of the anime is in designated field. Next type your comment in the field provided. After completing all the fields, click the "Add Comment" button. You should then see a message saying that you have successfully submitted your comment. *You are also able to expand (view) or retract the current comments by clicking the "Expand | Retract Comments - May Contain Spoilers! * If you have any questions, please contact us by clicking here. |
|
This feature allows you to keep up-to-date with your favorite anime titles. If there is any news or updates on it you will get an email notification. To utilize this feature please do as follows: Go into the "Multimedia" section. Next go into the "Anime Episodes" or "Anime OVAs" section. In these section, simply select the anime series of your choosing. When you have chosen the anime series, scroll to where you see the "Subscribe" image. By clicking this link, you will automatically be subscribed to that anime series. If you have any questions, please contact us by clicking here. |
|
Go into the "Multimedia" section. Next go into the "Anime Episodes" section. In this section, simply select the anime series of your choosing. When you have chosen the anime series, scroll to where you see the "Unsubscribe" Image. By clicking on this link, you will automatically be unsubscribed to the anime series. If you have any questions, please contact us by clicking here. |
|
© 2007 AnimeCrave.com, All Rights Reserved. |