Welcome to the Anime Crave Media Help Page!

Here you can find helpful resources to all of your questions and problems dealing with Anime Crave media services. Look below for detailed instructions for many of your media queries. If you don't find the answer to your problem, please email us at help@animecrave.com and we will help you find the problem.

Topic Links:

1) "Media Does Not Load"

2) "Media Stops Before Completing"

3) "Page Does Not Appear"

4) "How do I pick the track for MP3's"

5) "How do I add/remove mp3's in my favorites?"

6) "The Media buffering keeps changing from high to low percentages"

7) "Media Will Not Play in FireFox (Player does not appear)"

8) "All I see is a green screen."

9) How do I delete my Temporary Internet Files?

10) How do I rate anime episodes, movies, and OVA's on AC?

11) How do I add a comment about an anime episode, movie, or OVA on AC?

12) How do I subscribe to an anime series?

13) How do I unsubscribe to an anime series?

14) Experiencing Video Lag?

15) Media buffers (loading slowly) or connection interrupted

16) Media not playing or problem with playback

 
"Media Does Not Load"

1.) The media may not stream when using beta based media players, and/or browsers.

2.) It might be the fault of your browser.
  Example: We've had many people experience problems watching media on the site because they were using AOL (America Online). Anime Crave recommends use of Internet Explorer 6+.

3.)You may have an outdated version of Windows Media Player.
   Suggested player version: Windows Media Player 11 click here to downlaod it. If the video does not play with that version, try downgrading to Windows Media Player 10. To download Windows Media Player 10 click here.

4.) Due to the large sizes of our media files, it may take up to 5 minutes (depending on your connection) to buffer the media. So please wait a few moments for it to play.

5.) Open Up Internet Explorer browser (Even if using another browser) and go to Tools > Internet Options... > Stay In The General Tab > Go Under Temporary Internet files > click on "Delete Files..." and a pop up should appear. Check "Delete all offline content" and click ok.

6.) Internet explorer sometimes will prevent the media from playing, because it will not check for a newer version of the page. To correct it please do the following:

Open up internet explorer > Go to Tools > Internet Options > Click settings under browsing history > Under Temporary Internet Files choose Every time I visit the webpage > Click Ok > Click Ok..

7.) You may have a faulty Media player or browser. Try re-installing them, if media will not load.

8.) Sometimes switching to a different browser will resolve your problem.

Example of browsers: Internet Explorer, Firefox.

9.) There may be a mistake in the page.
  To correct it, email us at help@animecrave.com.

10.) If you are running a Mac, microsoft has done somthing that will allow quicktime to play WMV files. For more details Click Here.
"Media Stops Before Completing"

1.) You might need to change browser settings.
 

How To Change It:

Internet Explorer > Tools > Internet Options > Go Under "Browsing history" and click "Settings". 

Open up "Internet Explorer" go into "Tools". This should bring down a drop-down menu. On this menu select "Internet Options".

A new window should now have already appeared. In this window, look under "Browsing history" and select "Settings".

A new window should now appear. In it, you should have "Automatically" checked under "Check for newer versions of stored pages" and also increase the amount of disk space to use. (1024MB should be sufficient) Click "ok".

Once you have completed these steps, go under Temporary Internet files and click "Delete...".

A pop-up should appear. In this new window, select "Delete all...".

 

Another pop-up should appear. Tick the box and select "Yes". Lastly, click "ok".

2.) There may be a mistake with the file.
  To correct it, email us at help@animecrave.com.

"Page Does Not Appear"
If the page does not show up then it may mean there is an incorrect link.

If this is the case, please email us at help@animecrave.com and we will look further into this problem.
"How do I pick the track for MP3's"

The Mp3 player is equipped with backward and forward arrows. Simply click the arrows to access the desired Mp3 file. The player's information bar will list what song is playing.

At present time, individual selection of Mp3's is not available.
"How do I add/remove mp3's in my favorites?"

To add mp3's to you favorites, you must first choose your desired mp3 category. Located to the right of the title of the mp3, there is an option "Add to Favorites". Click on this option and the mp3 will be added to your favorites.

To remove mp3's from your favorites, scroll to the bottom of the list of mp3 titles. There, you will see an area containg all of the titles in your favorites currently. To remove the title from your favorites, simply click the "Delete" option and the title will be removed from your favorites.

"The Media buffering keeps changing from high to low percentages"

If this is happening to you then you might need to check your internet speeds. Due to some of the high quality media you must be able to download at 400k per second. In other cases though unlikely this may sometimes be our media server's problem. This happens when a large amount of users are trying to access the same file or excessive access of the media server.

If you wish to run a speed test then please visit http://speakeasy.net/speedtest.



There may be a mistake with the file.
To correct it, email us at help@animecrave.com.

"Media Will Not Play in FireFox (Player does not appear)"

The main fix for this is a third-party patch that Anime Crave doesn't support.

1.) Required ActiveX Plug-in:

  • The Windows Media Player plug-in must be installed and working for this to work.
  • Depending on which version of Firefox you use, right-click the relevant link and save it to your desktop:
  • Open Firefox, then drag the .xpi file you just downloaded into the Firefox window.
    The plug-in will appear in the Extensions window while installing, but not once installation is complete. This is normal - even though it installs the same way, this is not an extension and so will not be listed in the Extensions window.

    • This is Adam Lock's ActiveX Plug-in for Firefox. There are no versions of the plug-in that are known to work with any non-official Firefox builds. For Firefox 0.9.x and 1.0PR, see this earlier version of the guide: http://forums.mozillazine.org/viewtopic.php?t=140828

  • When the installation is complete, restart Firefox.
  • Full information may be found at: This Page
  • You may also want to try installing this plugin, http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx

    • Note: Anime Crave does not support this guide/patch. Use at your discretion.

     

  • 2.) If your having trouble getting the new player to run using FireFox, or if the media wont stream at all, then you may correct the problem by downloading and installing this plugin, Click Here to download. If your still having a problem please Click Here.
    •  
    "All I see is a green screen."

    If you happen to see a green screen while streaming anime, you mite want to consider getting another browser or reinstalling windows media player. If the problem still persists please contact help@animecrave.com. Sorry for any inconvenience.

     
    How do I delete my Temporary Internet Files?

     

    Open Internet Explorer > Tools > Internet Options > Delete > Delete Files > Yes.

    1. Click the "Tools" option and select "Internet Options" from the drop-down list.

    2. In the new window, click the "Delete..." button.

    3. In the new window, click the "Delete files..." button in the Temporary Internet Files field.

    4. Click "Yes" in the new window.

     

    If you have any questions, please contact help@animecrave.com.
     
    How do I rate anime episodes, movies, and OVA's on AC?

    Enter the "Multimedia" section. Next select either the "Anime Episodes", "Movies", or "Anime OVAs" section. After selecting the type of anime, select your desired anime title. When you have selected your title, scroll down the page and you will see the rating area.

    Select a rating from 1 to 5 by scolling the cursor over the star icons.

    You should then see a message saying that your rating has been successfully submitted.

    After selecting your rate of the anime,"Your Rating" will be updated with the rating of the anime.

    *This technique is similar if you want to rate anime Episodes/OVA's/Movies individually.*

    If you have any questions, please contact help@animecrave.com.
     
    How do I add a comment about an anime episode, movie, or OVA on AC?

    Enter the "Multimedia" section. Next select either the "Anime Episodes", "Movies", or "Anime OVAs" section. After selecting the type of anime, select your desired anime title. On the same page where it asks you to select you the quality which you prefer, look near to the bottom of the page and you will notice an area which allows you to rate you desired anime.

    Type your desired title of the anime is in designated field.

    Next type your comment in the field provided.

    After completing all the fields, click the "Add Comment" button.

    You should then see a message saying that you have successfully submitted your comment.

    *You are also able to view the current comments by clicking the "Comments" button*

    If you have any questions, please contact help@animecrave.com.
     
    How do I subscribe to an anime series?

    This feature allows you to keep up-to-date with your favorite anime titles.If there is any news or updates on it you will get an email notification. To ustilize this feature please do as follows:

    Go into the "Multimedia" section. Next go into the "Anime Episodes" section. In this section, simply select the anime series of your choosing.

    When you have chosen the anime series, scroll near to the bottom of the page and you will see a link titled "Subscribe".

    By clicking this link, you will automatically be suscribed to that anime series.

    If you have any questions, please contact help@animecrave.com.
     
    How do I unsubscribe to an anime series?

    Go into the "Multimedia" section. Next go into the "Anime Episodes" section. In this section, simply select the anime series of your choosing.

    When you have chosen the anime series, scroll near to the bottom of the page and you will see a link titled "Unsubscribe".

    By clicking on this link, you will automatically be unsubscribed to the anime series.

    If you have any questions, please contact help@animecrave.com.

    Experiencing Video Lag?

    The problem may be on your side. So try this if you are experiencing this problem.You have to lower your hardware acceleration.

    WARNING!!: Although this is not permenant(able to be changed back) this is disabling DirectR Draw and Direct 3D, so you will not able to play any games while in this setting. So you can alternate the settngs between your gameplay and your Animecraving:P

    Settings > Advanced > Troubleshoot > Lower the Hardware acceleration to the 3rd notch.

    or

    Right click your desktop and go into your "Properties" and then go into "Settings"

    Click "Advanced"

    Select "Troubleshoot"

    Lower the Hardware Acceleration to the 3rd Notch.

    Click "OK" And your done.

     
    Media buffers (loading slowly) or connection interrupted

    Sometimes because of your connection or perhaps it was a problem with the server at that time, media will load slowly. The best thing to do in those cases is to pause the episode for several minutes and letting it load. You can also open multiple tabs so you can load more then one episode at the same time.

    Now some of you are probably wondering what you should do if your internet is slower then usual or slow period.

    -If your internet is slow then you might want to call your ISP and upgrade to something else if you can afford it. Cable internet in my experience has always been far faster then DSL. If you can't afford an upgrade then all you can do is watch Low Quality media unless you don't mind waiting. You can always check your internet speed by going to http://speakeasy.net/speedtest/ (Be sure to select the closest location to you). If you get anything lower then the result below then you may encounter buffering:

    Download Speed: 3959 kbps (494.7KB/sec transfer rate)

    -If your internet is just slower then usual then you might want to try unplugging your router and/or modem. In a lot of cases it just needs to be reset. Sometimes you may just need to reboot you computer as it also might be a cause of slower speeds.

    If you are ever disconnected for even a second your connection to the media will be interrupted, when that happens you have to start the episode from the very beginning. However because we are always trying to make Anime Crave better that is about to change. Nearly half of our medias playback has been changed. Some of you may be asking changed how? Well you will not have to wait for the entire episode to load to go to the point you were at. All you have to do is move the seek bar to the point you stopped and the episode will load from there.

    If you have any questions, please contact help@animecrave.com.
    Media not playing or problem with playback

    If you are not able to get the media to play or theres a problem with how it plays please visit the help section. The most common problems with media not playing can be some of the following:

    -Using AOL will not work with a lot of the media.

    -Firewalls and sometimes rules on routers can cause problems paying media, so you may want to disable firewalls and try connecting to a modem directly.

    -TCP/RTSP may not be enabled, right click on the player and go to options > Click On The Network Tab > Make sure UDP and TCP are checked and hit apply.

    -Try refreshing the page and you may need to clear your browsers cache instructions on how to do that are in the help section.

    -If the media player isn't even showing up for you then please follow these instructions which are also in our help section.

    Right click on this file and click save as, be sure to save it to your desktop.

    Firefox 1.5: http://www.iol.ie/~locka/mozilla/mozactivex-ff-15.xpi (this file will not work for Vista, please download from the link below)

    Open Firefox, then drag the .xpi file you just downloaded into the Firefox window from the desktop.

    The plug-in will appear in the Extensions window while installing, but not once installation is complete. This is normal - even though it installs the same way, this is not an extension and so will not be listed in the Extensions window. When the installation is complete, restart Firefox.

    That file will work for firefox 2.0 as well. If it still doesn't make the media player appear then please try downloading this:

    http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx

    -If the audio seems to be ahead of the video then its possible your connection isn't fast enough and so the best thing to do is pause the video for several minutes so enough of it loads.

    If you have any questions, please contact help@animecrave.com.
     
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