Welcome to the Anime Crave Media Help Page!

Here you can find helpful resources to all of your questions and problems dealing with Anime Crave media services. Look below for detailed instructions for many of your media queries. If you don't find the answer to your problem, please email us at help@animecrave.com and we will help you find the problem.

Topic Links:

1) Media Does Not Load

2) Media Stops Before Completing

3) Page Does Not Appear

4) How do I pick the track for anime music

5) How do I add/remove anime music to my favorites list?

6) Media Will Not Play in FireFox (Player does not appear) or media player is distorted

7) All I see is a green screen or video plays like a slide show (video lag).

8) How do I delete my Temporary Internet Files?

9) How do I rate anime episodes, movies, and OVA's on AC?

10) How do I add a comment about an anime episode, movie, or OVA on AC?

11) How do I subscribe to an anime series?

12) How do I unsubscribe to an anime series?

13) Media buffers (loading slowly) or connection interrupted

 
Media Does Not Load

1.) The media may not stream when using beta based media players, and/or browsers.

2.) It might be the fault of your browser.
  Example: We've had many people experience problems watching media on the site because they were using AOL (America Online). Anime Crave recommends use of Internet Explorer 6+.

3.) You may have an outdated version of Windows Media Player.
   Suggested player version: Windows Media Player 11 click here to download it. If the video does not play with that version, try downgrading to Windows Media Player 10. To download Windows Media Player 10 click here.

4.) Due to the large sizes of our media files, it may take up to 5 minutes (depending on your connection) to buffer the media. So please wait a few moments for it to play.

5.) Open Up Internet Explorer browser (Even if using another browser) and go to Tools > Internet Options... > Stay In The General Tab > Go Under Temporary Internet files > click on "Delete Files..." and a pop up should appear. Check "Delete all offline content" and click ok.

6.) Internet explorer sometimes will prevent the media from playing, because it will not check for a newer version of the page. To correct it please do the following:

Open up internet explorer > Go to Tools > Internet Options > Click settings under browsing history > Under Temporary Internet Files choose Every time I visit the webpage > Click Ok > Click Ok..

7.) You may have a faulty Media player or browser. Try re-installing them, if media will not load. To uninstall windows media player 11 click here. To uninstall other versions simply search the Microsoft website by clicking here.

8.) Sometimes switching to a different browser will resolve your problem.

Example of browsers: Internet Explorer, Firefox.

9.) There may be a mistake in the page.
To correct it, email us at help@animecrave.com.

10.) If you are running a Mac, there is an install that will allow video to stream through your safari browser. For more details Click Here.

11.) Firewalls and sometimes rules on routers can cause problems paying media, so you may want to disable firewalls and try connecting to a modem directly.

12.) TCP/RTSP may not be enabled, right click on the player and go to options > Click On The Network Tab > Make sure UDP and TCP are checked and hit apply.

13.) Http/RTSP may not be on the streaming proxy settings list, right click on the player and go to options > Click On The Network Tab > See if HTTP and RTSP are under the Streaming Proxy Settings. Once you verify they are not listed, click on start > Run > type cmd (if you are using vista simply enter cmd in the search field) > and hit enter > Copy and past "regsvr32 wmnetmgr.dll" > Hit Enter > test the episode by refreshing the browser window.

14.) Try refreshing the page 1-3 times and you may need to clear your browsers cache instructions on how to do that are in the help section.

15.) If the media player isn't even showing up for you then please follow these instructions:

http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx

16.) If the audio seems to be ahead of the video then its possible your connection isn't fast enough and so the best thing to do is pause the video for several minutes so enough of it loads.

If you have any questions, please contact help@animecrave.com.

 
Media Stops Before Completing

1.) You might need to change browser settings.
 

How To Change It:

Internet Explorer > Tools > Internet Options > Go Under "Browsing history" and click "Settings". 

Open up "Internet Explorer" go into "Tools". This should bring down a drop-down menu. On this menu select "Internet Options".

A new window should now have already appeared. In this window, look under "Browsing history" and select "Settings".

A new window should now appear. In it, you should have "Automatically" checked under "Check for newer versions of stored pages" and also increase the amount of disk space to use. (1024MB should be sufficient) Click "ok".

Once you have completed these steps, go under Temporary Internet files and click "Delete...".

A pop-up should appear. In this new window, select "Delete all...".

 

Another pop-up should appear. Tick the box and select "Yes". Lastly, click "ok".

2.) There may be a mistake with the file.
  To correct it, email us at help@animecrave.com.

Page Does Not Appear
If the page does not show up then it may mean there is an incorrect link.

If this is the case, please email us at help@animecrave.com and we will look further into this problem.
How do I pick the track for MP3's

The anime music player is equipped with backward and forward arrows. Simply click the arrows to access the desired music file. The player's information bar will list what song is playing.

At present time, individual selection of music files is not available through the anime music section. However if you add your favorite tracks to your favorites list you will be able to select them through the favorites list.
How do I add/remove anime music to my favorites list & Profile?

To add music to you favorites, you must first choose your desired song. Located to the right of the title of the song, there is an option "Add to Favorites". Click on this option and the song will be added to your favorites. Your favorite songs are played on your profile for you and others to hear once visiting your profile. To access the Anime Music section simply click on Anime Music under multimedia.

To remove music from your favorites, scroll to the bottom of the list of song titles. There, you will see an area containg all of the titles in your favorites currently. To remove the title from your favorites, simply click the "Delete" option and the title will be removed from your favorites.

Media Will Not Play in FireFox (Player does not appear) or media player is distorted

Please follow the following link and follow the instructions there.

  •  http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx

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    All I see is a green screen or video plays like a slide show (video lag).

    If you happen to see a green screen while streaming anime, you might want to consider getting another browser or reinstalling windows media player. If the video plays like a slide show please do the following (This may also help with the green screen issue):

    - Right click on your desktop and click properties.
    - Click on the settings tab and then click on advanced.
    - Click on the troubleshoot tab.
    - Lower the acceleration tab to the 3rd notch from the left. (4th notch from the right)
    - Hit Apply. (Note: If this doesn't fix your issue change it back to what it was at originally.)

    WARNING!!: Although this is not permanent (able to be changed back) this is disabling Direct Draw and Direct 3D, so you will not able to play any games while in this setting. So you can alternate the settings between your game play and your Animecraving :P

    Right click your desktop and go into your "Properties" and then go into "Settings"

    Click "Advanced"

    Select "Troubleshoot"

    Lower the Hardware Acceleration to the 3rd Notch.

    Click "OK" And your done.

    Warning: This step may cause rough edges around characters and objects in the video.

    If the problem still persists please contact help@animecrave.com. Sorry for any inconvenience.

     

    How do I delete my Temporary Internet Files?

     

    Open Internet Explorer > Tools > Internet Options > Delete > Delete Files > Yes.

    1. Click the "Tools" option and select "Internet Options" from the drop-down list.

    2. In the new window, click the "Delete..." button.

    3. In the new window, click the "Delete files..." button in the Temporary Internet Files field.

    4. Click "Yes" in the new window.

     

    If you have any questions, please contact help@animecrave.com.

     
    How do I rate anime episodes, movies, and OVA's on AC?

    Enter the "Multimedia" section. Next select either the "Anime Episodes", "Movies", "Fansubs" or "Anime OVAs" section. After selecting the type of anime, select your desired anime title. When you have selected your title, look for the shadow star area.

    Select a rating from 1 to 5 by scrolling the cursor over the star icons.

    You should then see a message saying that your rating has been successfully submitted.

    After selecting your rating of the anime, "Your Rating" will be updated with the rating you have just given it.

    Note: You can change your rating at any time, simply hover over the stars and select the new rating.

    *This technique is similar if you want to rate Anime Episodes/Fansubs/OVA's/Movies individually.*

    If you have any questions, please contact help@animecrave.com.

     
    How do I add a comment about an anime episode, movie, or OVA on AC?

    Enter the "Multimedia" section. Next select either the "Anime Episodes", "Movies", or "Anime OVAs" section. After selecting the type of anime, select your desired anime title. On the same page where it asks you to select you the quality which you prefer, look near to the bottom of the page and you will notice an area which allows you to rate you desired anime.

    Type your desired title of the anime is in designated field.

    Next type your comment in the field provided.

    After completing all the fields, click the "Add Comment" button.

    You should then see a message saying that you have successfully submitted your comment.

    *You are also able to expand (view) or retract the current comments by clicking the "Expand | Retract Comments - May Contain Spoilers! *

    If you have any questions, please contact help@animecrave.com.

     
    How do I subscribe to an anime series?

    This feature allows you to keep up-to-date with your favorite anime titles. If there is any news or updates on it you will get an email notification. To utilize this feature please do as follows:

    Go into the "Multimedia" section. Next go into the "Anime Episodes" or "Anime OVAs" section. In these section, simply select the anime series of your choosing.

    When you have chosen the anime series, scroll to where you see the "Subscribe" image.

    By clicking this link, you will automatically be subscribed to that anime series.

    If you have any questions, please contact help@animecrave.com.

     
    How do I unsubscribe to an anime series?

    Go into the "Multimedia" section. Next go into the "Anime Episodes" section. In this section, simply select the anime series of your choosing.

    When you have chosen the anime series, scroll to where you see the "Unsubscribe" Image.

    By clicking on this link, you will automatically be unsubscribed to the anime series.

    If you have any questions, please contact help@animecrave.com.

    Media buffers (loading slowly) or connection interrupted

    Sometimes because of your connection or perhaps it was a problem with the server at that time, media will load slowly. The best thing to do in those cases is to pause the episode for several minutes and letting it load. You can also open multiple tabs so you can load more then one episode at the same time.

    Now some of you are probably wondering what you should do if your internet is slower then usual or slow period.

    -If your internet is slow then you might want to call your ISP and upgrade to something else if you can afford it. Cable internet in our experience has always been far faster then DSL. If you can't afford an upgrade then all you can do is watch Low Quality media unless you don't mind waiting. You can always check your internet speed by going to http://speedtest.net/ (Be sure to select the server located in Philadelphia, PA. That location is closest to the AC servers.). If you get anything lower then the result below then you may encounter buffering:

    Download Speed: 3959 kbps (494.7KB/sec transfer rate)

    -If your internet is just slower then usual then you might want to try unplugging your router and/or modem. In a lot of cases it just needs to be reset. Sometimes you may just need to reboot you computer as it also might be a cause of slower speeds.

    If you are ever disconnected for even a second your connection to the media will be interrupted. When that happens you you will not have to wait for the entire episode to load, jut go to the point you were at. To do that all you have to do is move the seek bar to the point you stopped and the episode will load from there.

    If you have any questions or if nothing here helps, please contact help@animecrave.com.

     
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